|
Option |
Yva.ai Base Subscription Starts at 25 licenses Public Cloud deployment only |
Yva.ai Premium Subscription Starts at 100 licenses
|
Yva.ai Enterprise Subscription Starts at 1000 licenses
|
|
General email support |
+ | + | + |
|
Self-help resources |
+ | + | + |
| Deployment and onboarding assistance via dedicated technical manager | – | + | + |
| Phone support to customer's named contacts | – | $3,000/year per 1 Named Contact | $3,000/year per 1 Named Contact |
| Yva.ai insights report | – | 1 (one) report upon requests FOR FREE | 2 (two) reports upon request FOR FREE |
|
Hours of availability |
Business days 9 am - 5 pm PT | Business days 9 am - 5 pm PT | Business days 9 am - 5 pm PT |
| Initial response time | 48 business hours | 24 business hours | 24 business hours |
| 1 hour webinar employees (100 employees max) | – | FREE | FREE |
|
1 hour executive training (10 executives max) |
– | FREE | FREE |
