Yva Technical Support Policy

Option

Yva.ai Standard Subscription

(for Public Cloud, Self-hosted deployments)

Yva.ai Premium Subscription

(for Public Cloud, Self-hosted deployments)

Agile Implementation Program

(for Public Cloud, Self-hosted deployments)

General Email support

+ + +

Self-help Resources

+ + +
Deployment and Onboarding assistance via Dedicated Technical Manager + +
Phone Support to Customer's Named Contacts $3,000/year per 1 Named Contact $3,000/year per 1 Named Contact
Yva insight 60-page report $10,000 per one 60-page report 4 (four) 60-page reports upon requests FOR FREE 1 (one) 60-page report upon request FOR FREE

Hours of Availability

Business days 9 am - 6 pm PT Business days 9 am - 6 pm PT Business days 9 am - 6 pm PT
Initial response time 48 business hours 24 business hours 24 business hours
1 hour Webinar employees (100 employees max) FREE FREE FREE

1 hour Executive training (10 executives max)

FREE FREE

 

 
Covered Issues.

Yva.ai technical support includes:
  • assistance on deployment Yva.ai on any of the operating systems listed in the System Requirements for the product;
  • license questions;
  • using the functionality described in the product documentation.

Yva.ai technical support services do not include any of the following:
  • general computer or networking education;
  • coding or creation of custom modules or solutions;
  • using or configuring third-party products;
  • HR or employee management questions.