|
Option |
Yva.ai Standard Subscription (for Public Cloud, Self-hosted deployments) |
Yva.ai Premium Subscription (for Public Cloud, Self-hosted deployments) |
Agile Implementation Program (for Public Cloud, Self-hosted deployments) |
|
General Email support |
+ | + | + |
|
Self-help Resources |
+ | + | + |
| Deployment and Onboarding assistance via Dedicated Technical Manager | – | + | + |
| Phone Support to Customer's Named Contacts | – | $3,000/year per 1 Named Contact | $3,000/year per 1 Named Contact |
| Yva insight 60-page report | $10,000 per one 60-page report | 4 (four) 60-page reports upon requests FOR FREE | 1 (one) 60-page report upon request FOR FREE |
|
Hours of Availability |
Business days 9 am - 6 pm PT | Business days 9 am - 6 pm PT | Business days 9 am - 6 pm PT |
| Initial response time | 48 business hours | 24 business hours | 24 business hours |
| 1 hour Webinar employees (100 employees max) | FREE | FREE | FREE |
|
1 hour Executive training (10 executives max) |
– | FREE | FREE |
