To support delivery of our Services, Yva.ai, Inc. (Yva) or one of its Affiliates may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Terms of Service for Cloud Services, License Agreement for Self-hosted Solutions or superseding written agreement between Customer and Yva (the "Agreement").
Yva currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Yva performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.
Yva may use the following Subprocessors to host Customer Data or provide other infrastructure and Service functions:
Entity Name |
Subprocessing Activities |
For the location of the subprocessors and Data Processing Addendums see: |
Microsoft Corporation (Microsoft Azure, GitHub) |
infrastructure, CI/CD, code repositories |
https://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=67 |
Google, LLC (Google Workplace, SSO) |
mail & files collaboration |
|
Atlassian Pty, Ltd. (Jira) |
task / bug tracking |
|
HubSpot, Inc. |
website, marketing tools |
|
Slack Technologies, Inc. |
chat collaboration |
|
RealtimeBoard, Inc. (Miro) |
scheme collaboration |
https://miro.com/static/legal/Miro-Data-Processing-Addendum.pdf |
Salesforce.com, Inc. |
customer information |
|
Zoom Video Communications, Inc. |
voice collaboration |
|
BrowserStack, Inc. |
QA purpose |
|
Sophos, Ltd. |
antivirus, training |
https://www.sophos.com/en-us/legal/data-processing-addendum.aspx |
Twilio, Inc. (Sendgrid) |
mail delivery |
|
Cloudflare, Inc. |
dns, waf, proxy |
|
Yva Affiliates |
R&D, ML, testing, support, sales |
Yva CIS, LLC Findo, LLC |
Depending on the geographic location of a Customer or their End Users, and the nature of the Services provided, Yva may also engage one or more of its Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer.
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
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