Yva.ai Privacy Policy for Cloud Services

 

What this Privacy Policy covers

 

Yva.ai is committed to protecting your privacy. This  Privacy Policy is intended to help you understand:

  • What information we collect about you
  • How we use the information we collect
  • How we share information we collect
  • How we store and secure the information we collect
  • How to access and control your information
  • How we transfer information we collect internationally
  • Other important privacy information

This Privacy Policy covers the information we collect about you when you use our products or services unless a different policy is displayed. “Yva”, “we'' and “us” refers to Yva.ai, Inc. a Delaware corporation with its principal place of business located at 5201 Great America Parkway, Suite 320 Santa Clara, CA 95054 USA and any of our corporate affiliates.   

This Privacy Policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

 

What products and services does this Privacy Policy cover

 

This Privacy Policy covers Yva Cloud Services.

Cloud Services means cloud-based solutions,  Yva Websites and any client software we provide as part of the Cloud Services.

 

This Privacy Policy does not cover Yva Self-hosted Solutions

 

Please refer a separate Yva Privacy Statement for Self-hosted Solutions here: https://www.yva.ai/privacy-self-hosted

 

Notice to End Users

CLOUD SERVICES ARE INTENDED FOR USE BY ORGANIZATIONS. THE SOLUTIONS ARE MADE AVAILABLE TO YOU THROUGH AN ORGANIZATION (E.G. YOUR EMPLOYER) THAT ORGANIZATION IS THE ADMINISTRATOR OF THE SOLUTIONS, HEREAFTER REFERRED TO AS “YOUR ORGANIZATION”. PLEASE DIRECT YOUR DATA PRIVACY QUESTIONS TO YOUR ORGANIZATION, AS YOUR USE OF THE SOLUTIONS IS SUBJECT TO YOUR ORGANIZATION’S POLICIES. WE ARE NOT RESPONSIBLE FOR THE PRIVACY OR SECURITY PRACTICES OF YOUR ORGANIZATION, WHICH MAY BE DIFFERENT THAN THIS POLICY.

 

What information we collect about you

Account, Profile and Personal Identifiable Information

We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. It may include, but is not limited to, name, email address, telephone number, postal or other physical address, title, or occupation.

End User Corporate Activity Data

If Your Organization is using  Cloud Services then Yva may collect and process corporate activity data from Your Organization’s sources and third-party services which Your Organization explicitly and voluntarily connected to Cloud Services. This corporate activity data may contain your email messages, calendar records, customer relationship management (“CRM”) data, your corporate messenger data (e.g. Slack), corporate productivity platforms (e.g. GitHub, Jira) data, etc., further referred to as “End User Corporate Activity Data”. For the avoidance of doubt, the term "End User Corporate Activity Data" does not include “End User Answers to Surveys”.

Your Organization is responsible for sources and third-party services over which it has control. Please direct your data privacy questions to Your Organization, as your use of the Cloud Services is subject to your organization's policies.

 

YVA NEVER COLLECTS AND NEVER PROCESSES

your personal sources and services including but not limited to: Facebook, LinkedIn, Instagram, WhatsApp, Facebook Messenger, SMS, Gmail, etc.

End User Answers to Surveys

If Your Organization is using Cloud Services then Yva may collect and process end user answers to engagement surveys, 360 feedback, performance review feedback, end user comments collectively referred to as “End User Answers to Surveys”.

Please direct your data privacy questions to Your Organization, as your use of the  Cloud Services is subject to your organization's policies.

Your Use Of the Services

We keep track of certain information about you when you visit and interact with any of our Cloud Services i.e. the features you use, the links you click on, the teams and people you work with and how you work with them, like who you collaborate with and communicate with most frequently, etc.

Cookies and Other Tracking Technologies

Yva and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different Services and devices.

How we use the information we collect

To provide the Cloud Services.

We use information about you to provide the Cloud Services to you, authenticate you when you log in, provide customer support, and operate and maintain the Cloud Services. We use your contact information to send transactional communications via email, business messengers and within the Cloud Services, including providing employee surveys, sending you technical notices, updates, security alerts, and administrative messages.    

If Your Organization is using  Cloud Services then Yva may analyze End User Corporate Activity Data and patterns to deliver End User engagement and performance analytics of the past and current activities and the predictive analytics insights about the best practices inside your organization and to detect areas of improvement. For example, to improve the best management practices Yva  Cloud Services automatically analyze and find similarities in End User Corporate Activity Data of those users who have received best peer feedback.

For research and development

If Your Organization is using  Cloud Services then Yva may analyze End User Corporate Activity Data and patterns to deliver more accurate predictive analytics insights about best practices inside your organization, to make our Cloud Services faster, secure, integrated, and useful to you. 

For industry benchmarks

Cloud Services may use information provided by you to create de-identified data aggregated for benchmarking or marketing purposes.

To market, promote and drive engagement with the Cloud Services

We use your contact information and information about how you use the Cloud Services to send promotional communications that may be of specific interest to you, including by email and by displaying Yva ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of the Cloud Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers, promotions, and contests.  

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Cloud Services.

For safety and security

We use information about you and your Cloud Service to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of Cloud Service policies. 

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

How we share information we collect

Your managers, your co-workers or third-party

Your Organization may decide to provide you, your managers, your co-workers or third-party access to dashboards, reports and API connection with aggregated, anonymized or deanonymized analytics and statistics based on collected and processed End User Corporate Activity Data. 

Your Organization may decide to provide you, your managers, your co-workers or third-party access to dashboards, reports and API connection with aggregated and/or anonymized analytics and statistics based on collected and processed End User Answers to Surveys. 

YVA NEVER DISPLAYS CONTENT OF YOUR EMAILS AND MESSAGES TO ANYONE EXCEPT YOU.

YVA NEVER DISPLAYS YOUR PERSONAL ANSWERS TO SURVEYS TO ANYONE EXCEPT YOU UNLESS YOU VOLUNTARILY DECIDED TO UNANONYMIZE YOUR ANSWERS. 

Please direct your data privacy questions to Your Organization, as your use of  Cloud Services is subject to your organization's policies. We are not responsible for the privacy or security practices of your organization, which may be different from this policy.

Cloud Service Providers 

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Yva Partners

We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, and to provide customizations. We may also share information with these third parties where you have agreed to that sharing.

Compliance with Enforcement Requests and Applicable Laws

Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Yva, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person. 

Yva companies

We share information we have about you with other Yva corporate affiliates in order to operate and improve products and services and to offer other Yva affiliated services to you.  

Business Transfers 

We may share or transfer the information we collect under this privacy policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Cloud Services if a transaction takes place, as well as any choices you may have regarding your information.

How we store and secure the information we collect

Information storage and security

We use industry standard technical and organizational measures to secure the information we store.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

If you use our server or data center Cloud Services, responsibility for securing storage and access to the information you put into the Cloud Services rests with you and not Yva. We strongly recommend that server or data center users configure SSL to prevent interception of data transmitted over networks and to restrict access to the databases and other storage points used.

How long we keep information

How long we keep information depends on the type of data. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.  

Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Cloud Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve the Cloud Services. Where we retain information for Cloud Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Cloud Services, not to specifically analyze personal characteristics about you.  

The information you share on the Cloud Services: if your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Cloud Services. 

Cloud Services: we retain End User Corporate Activity Data, End User Answers to Surveys and other information related to Cloud Services as long as required by Your Organization. 

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Cloud Services, such as when you last opened an email from us or ceased using your Yva account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.   

How to access and control your information

You have the right to object to our use of your information, request that we stop using your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Where the  Cloud Services are administered for you by an administrator, you may need to contact your administrator to assist with your requests first. 

How we transfer information we collect internationally

International transfers within the Yva Companies: 

To facilitate our global operations, we transfer information globally and allow access to that information from countries in which the Yva owned companies or third parties described in this privacy policy, which provide services to us under contract for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based. When we share information about you within and among Yva corporate affiliates, we make use of standard contractual data protection clauses.

What if I’m not in the U.S.?

Cloud Services accessible through the domain name wus.yva.app are hosted in the United States by Microsoft Azure. If you use the Cloud Services from the European Union or the United Kingdom, or any other region with laws governing data collection, protection and use that may differ from United States law, please note that you may be transferring your personal information outside of those jurisdictions to the United States. Where we transfer, store and process your personal information outside of the United Kingdom, European Union or EEA, we have ensured that appropriate safeguards are in place to ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country’s data protection laws.


By using the Cloud Services, you consent to the transfer of your personal information outside your home jurisdiction, including to the United States, and to the storage of your personal information in the United States, for the purpose of hosting, using and processing the personal information in accordance with this Privacy Policy. You further acknowledge that these countries may not have the same data protection laws as the country from which you provided your personal information, and that Yva may be compelled to disclose your personal information to U.S. authorities. You have the right to withdraw your consent at any time by contacting us as described in the “Contact Us” section below.

 

Other important privacy information

Our policy towards children

The Cloud Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Cloud Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review.  We encourage you to review our Privacy Policy whenever you use the Cloud Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using the Cloud Services and deactivate your account(s), as outlined above.

 

Contact Us

 

If you have questions or concerns about how your information is handled, please direct your inquiry to support@yva.ai

Yva.ai, Inc. 
5201 Great America Parkway, Suite 320
Santa Clara, CA 95054, USA