PARTNER PROGRAM

 

for the promotion and distribution of 

Yva.ai software products

 

 


I. General information

 

THE PARTNER PROGRAM

 

This partner program defines the Yva.ai partner policy regarding the cooperation of Partners with the company and the promotion and distribution of software products.

 

The goals of the partner program

 

The partner program provides Partners with optimal working conditions, support and training in Yva.ai software products. This will allow Partners to offer high-quality, effective and competitive solutions meeting the needs of clients, which will increase revenue, expand their client network and strengthen their reputation.

 

The benefits of the partner program

 

The Yva.ai Partner network:

    • increases the level of competence of Yva.ai software product Partners;
    • provides a high level of technical support to clients;
    • implements Partner marketing programs;
    • gives Partners effective feedback;
  • provides Partners with assistance (including consulting) on issues related to the promotion, acquisition, distribution and use of Yva.ai products;
  • verifies clients and their registration to the Partner;
  • provides weekly informational support to the Partner;
  • conducts seminars and/or webinars for the Partner.

Terms and definitions

 

Yva.ai—Yva LLC is the authorized distributor of Yva.ai Products in Russia and the copyright holder of the Yva.ai Products.

Partner—a legal entity that has signed a Yva.ai Partner agreement for the sale of Yva.ai software products to clients.

Website —the Yva.ai website is https://www.yva.ai/

Application—an application to join the Yva.ai Partner Program, sent via mail partner@yva.ai or received through the website https://www.yva.ai/partner-registration-page

Registration—a procedure that allows a Partner to register a transaction through the website https://www.yva.ai/partner-lead-registration-page.

Yva.ai Products—On-premises solutions, Cloud services and other services provided by Yva.ai in accordance with the current price list.

On-premises solutions—downloadable Yva.ai software and any client software provided by Yva.ai as part of their autonomous solutions.

Cloud services—cloud solutions built on the basis of Yva.ai software and any client software provided by Yva.ai as part of Cloud services.

Partner Status—Partner status is achieved in Yva.ai in accordance with the criteria and conditions specified in the Partner Program.

Account card—information about the Partner used to register the Partner in the Yva.ai CRM and publish information about the Partner on the website. 

Client (End user)—a legal entity that wants to purchase or has already purchased Products Yva.ai for internal use in accordance with their functional purpose.

The Sales plan—a target indicator of the Partner's sales volume, set on an annual basis and used when determining partner discounts.

PAM (Partner Account Manager)—a manager who works with Partners.

RRP—the recommended retail price of Yva.ai Products.

 

Principles of cooperation with Partners

 

  • The terms of the Partner Program are the same for all Partners.
  • Relations between Yva.ai and Partners are open and transparent.
  • Yva.ai materials and resources are available for Partners.
  • We envisage a long-term, stable and predictable relationship.
  • Partners increasing sales volumes of Yva.ai Products and assuming additional obligations in accordance with this agreement can increase their partnership level and get additional benefits.

Advantages of Partners 

 

  • Yva.ai Partner status.
  • The right to supply and support Yva.ai products.
  • Registration of transactions for Yva.ai products.
  • Support for working with clients.
  • Representation of a Partner on the Yva.ai site.
  • Technical and customer support from Yva.ai for Yva.ai products.
  • Demostands for Yva.ai products to train potential customers and demonstrate Yva.ai products.
  • The regular newsletter “Partners’ Digest”.
  • Marketing support in the Partner's region.
  • Compensation for marketing activity.
  • Joint marketing activities with Yva.ai.
  • Joint business planning with Yva.ai.
  • The possibility of receiving applications from potential customers for the purchase of Yva.ai products.

    II. Terms of participation in the Partner Program

 

Members of the Partner Program

 

Legal entities and individual entrepreneurs registered in Russia or the CIS can participate in the Partner Program. 

 

Joining the Partner Program

 

To join the Partner Program, you must apply by submitting an application and confirming the accuracy of the data specified in the application, including personal data. The inclusion of false information in the application is a violation of the conditions for joining the Partner Program.

 

Yva.ai checks the application and makes a decision on acceptance to the Partner Program.

 

Yva.ai has the right to reasonably refuse any applicant’s participation in the Partner Program.

 

If necessary, Yva.ai can request additional information from the applicant, such as a business plan or documents confirming the data specified in the application.

 

Consideration of the application takes no more than three working days.

 

If the application is approved, the applicant receives a notification by email and proceeds to conclude the Partnership Agreement.

 

Signing contracts

 

After the application is approved, the Partner receives a completed Partner Agreement for signing. The Partner sends two completed and signed copies of the contract to Yva.ai by courier/postal service or through the electronic document management system. After signing, Yva.ai returns a copy of the contract to the Partner. If there is an urgent order Yva.ai allows work to start after the exchange of electronic copies of the signed contract.

 

Termination of the partnership

 

Termination of participation in the Partner Program is possible on the initiative of the Partner, on the initiative of Yva.ai, and by agreement of the parties. Upon termination of the partnership, the Partner loses the right to any partner discount, the right to work with clients and supply Yva.ai products. 

 

To terminate their participation in the Partner Program, the Partner must notify Yva.ai about the decision no less than one month in advance. 

 

The notification is simultaneously sent in the form of a scanned copy of the official letter to partner@yva.ai and the original document to the Yva.ai postal address.

 

Yva.ai has the right to unilaterally terminate the partnership for any violation by the Partner of the terms of the Partner Program or the Partner Agreement by sending written notification to the Partner.

 

III. Partner statuses, discount levels and conditions

 

Partner statuses

 

Yva.ai Platinum Partner
(Annual sales plan $250k)
 
Yva.ai Gold Partner
(Annual sales plan $100k)
 
Yva.ai Silver Partner
(Annual sales plan $60k)
 
Yva.ai Bronze Partner
(Annual sales plan $25k)
 
Yva.ai Authorized Partner
(There is no commit for the sales plan)

 

Discount levels

The discount level is determined by the partner status. 

The level of discounts does not affect the ability of the Partner to work with clients. 

 

Discounts for partner status 

 

Terms for Yva.ai Authorized Partners

 

Goal: lead generation.

Task: minimum pre-sale of Yva.ai products. 

Discount: 5% of the RRP.

Rebate: 12%. For an extension of the contract on the use of Yva.ai products, subsequent payments will be 100% of the remuneration for the first year of the extension, and 50% for the second year of the extension.

No sales plan.

 

Terms for Yva.ai Bronze Partners

 

Goal: lead generation and pre-sale of Yva.ai products.

Task: pre-sale of Yva.ai products Yva.ai on their own (to Corporate or Enterprise level clients).

Discount: 5% of the RRP.

Rebate: 15 %. For an extension of the contract on the use of Yva.ai products, subsequent payments will be 100% of the remuneration for the first year of the extension, and 50% for the second year of the extension.

Annual sales plan: $25k.

 

Terms for Yva.ai Silver Partners

 

Purpose: to conduct a full transaction cycle.

Task: pre-sale of Yva.ai products on their own

Discount: 5% of the RRP.

Rebate: 20%. For an extension of the contract on the use of Yva.ai products, subsequent payments will be 100% of the remuneration for the first year of the extension, and 50% for the second year of the extension.

Annual sales plan: $60k.

 

Terms for Yva.ai Gold Partners

 

Goal: closing a full transaction cycle.

Task: pre-sale of Yva.ai products on their own.

Discount: 5% of the RRP.

Rebate: 25%. For an extension of the contract on the use of Yva.ai products, subsequent payments will be 100% of the remuneration for the first year of the extension, and 50% for the second year of the extension.

Annual sales plan: $100k.

 

Terms for Yva.ai Platinum Partners

 

Goal: closing the full transaction cycle.

Task: pre-sale of Yva.ai products on their own.

Discount: 5% of the RRP.

Rebate: 30%. For an extension of the Contract on the use of Yva.ai products, subsequent payments will be 100% of the remuneration for the first year of the extension, and 50% for the second year of the extension.

Annual sales plan: $250k.

 

If non-standard conditions are required (e.g. integration, installation, connection of sources, price), please contact your PAM.

 

Termination of the partner status

 

Lowering the level is possible if the Partner does not fulfill the terms of the Partner Agreement and/or the Partner Program, including (but not limited to) the following:

 

Violation

Initial consequence

Deadline for remedial action

Final consequence

Violation of Section 8 of the Partnership Agreement

If the violation is confirmed, the contract is terminated within 30 days with the immediate termination of order processing.

Violation of Sections 1, 2, 3 or 6 of the Partnership Agreement

Warning

30 days from the date of the corresponding notification from Yva.ai 

Termination of the contract

For an Bronze or higher level Partner, not completing the business plan as agreed with your PAM

Warning

1 month

Status downgrade for the next quarter

Lack of active marketing and promotion of Yva.ai Products or the non-reporting of meetings etc.

Reduction of remuneration by 5%

The end of the quarter

Status downgrade for the next quarter


Lack of monthly reporting on prospective transactions or the registration of transactions

Warning

The end of the quarter and/or the provision of obligations and a plan to comply with the terms of the Partner Program

Status downgrade for the next quarter

 

IV. Sales rules and pricing policy

 

GENERAL RULES

 

The Partner undertakes to pay for the order no later than 5 working days from the date of the Yva.ai invoice.

Yva.ai products are sold at a price not lower than the RRP. However, Partners can apply their partner discount. 

 

Registering a transaction

 

General conditions

 

  • Before starting work on a transaction, the Partner is obliged to notify Yva.ai in order to verify the transaction has not been registered with another Partner.
  • All potential transactions are registered with the Partner by Yva.ai in the CRM system.
  • The terms of registering a transaction are the same for annual licenses and service maintenance (SLA).
  • Transactions by different Partners, covering different departments of the same client organization with different contact persons can be registered to different Partners, at the discretion of Yva.ai. Each of the Partners will receive a commission. The Partners will work together on the transactions for the most effective result.

 

Rules for registering a transaction

 

  1. To register a transaction, the Partner must fill out the registration form on the Yva.ai website (https://www.yva.ai/partner-lead-registration-page), setting out detailed information about the client and the transaction: 

 

  • full official name of the organizational and the legal form of ownership;
  • approximate number of staff;
  • full name and position of the contact person; 
  • email address;
  • telephone;
  • a plan for work with the client or a report on the activities already carried out

 

  1. Yva.ai responds within 48 hours confirming whether a transaction has been registered and notifies the Partner of the decision by email.
  2. The Partner is responsible for the accuracy of the information provided to Yva.ai.
  3. A transaction is registered for up to two months with the possibility of an extension at the request of the Partner.
  4. The Partner is obliged to update information on registered transactions as part of the monthly sales forecast report.

 

If the Partner has previously made deliveries of Yva.ai products to the client, this fact it is not the basis for registering a transaction, but, subject to other conditions, it is accepted as an additional argument in favor registering a transaction to the Partner.

 

If the client prepares a transaction independently (without the Partner's participation), such a transaction will not be registered to any Partner. An indication of such a transaction is the publication of a tender for the purchase of Yva.ai products, in respect of which there is no registered transaction. Yva.ai reserves the right to refuse to register a transaction in respect of which a tender is already being carried out.

 

All participants of the Yva.ai Partner Program undertake to send a sales forecast for the next month, on the 27th of the current month before 4pm Moscow time (GMT +03: 00). The forecast must be in the prescribed form and sent to partner@yva.ai

 

Participation in open tenders

 

If a Partner participates in an open tender for an unregistered transaction, the Partner is obliged to notify Yva.ai, at partner@yva.ai, that they plan to participate in the tender before the application is submitted.

If the transaction is registered with several Partners, such Partners are provided with special working conditions for this tender in agreement with Yva.ai.

 

Terms of registering a transaction

 

Yva.ai reserves the right to:

 

  • perform additional verification of the Partner's work, including requesting additional documents and contacting clients directly; 
  • refuse to register a transaction in the event of a violation of the terms of the Partner Program, or possible legal, financial or reputational risks.

 

Pricing policy

 

The Yva.ai price list is the same for all Partners. All Partners have the same conditions for the possibility of providing a discount. The promise to the client of a higher discount than the Partner Program offers is a violation of the Partner Program.

 

Co-marketing program

 

All Partners are entitled to receive compensation for marketing activities of up to 50% of the costs, but not more than 5% of the amount of orders placed in the reporting period. The co-marketing program conditions are determined by Yva.ai. Compensation is carried out by the vendor within separate contracts. Any violation of the terms of the Partner Program or the terms of the co-marketing program determined by the vendor, may be the basis for refusing to provide compensation for costs under this program.

 

V. Sharing of personal data

 

The following terms and definitions are used in this section:

(1) The Parties, and separately, the Partner and/or Yva.ai, carrying out both the transfer and receipt of personal data;

(2) Personal Data is any information related directly or indirectly to a specific or identifiable individual (the subject of personal data);

(3) The Operator is an individual entrepreneur or a legal entity that, independently or with other persons, organizes and/or processes personal data, or determines the purposes of processing personal data, the composition of personal data to be processed, or actions performed with personal data;

(4) Transfer of Personal Data is any action sending personal data by any means (physical or electronic), providing access to personal data, including remote access, or storing or entering personal data into information systems.

 

The Parties guarantee that they have, in accordance with the requirements of the legislation of the Russian Federation, a legal basis for processing, including the transfer of Personal Data to each other to achieve one, several or all of the following goals relevant to the relationship between the Parties:

(1) the execution of contracts granting the right to use Yva.ai Products;

(2) the exchange of information between the Parties relating to the implementation of the Partner Program and the execution of contracts;

(3) the execution of agreements, the party or beneficiary to which is the client;

(4) the provision of services related to the use of Yva.ai Products to a potential end user or client including:

* the implementation and configuration of Yva.ai Products;

* consulting or providing customer and technical support in case of problems related to the use of Yva.ai Products;

* registration for events held by the Parties dedicated to Yva.ai Products;

* preparing and sending responses to client requests.

(5) the execution of other agreements between the Parties related to the promotion and maintenance of Yva.ai Products;

(6) the exercise, performance and observance by the Parties of the rights, obligations and prohibitions provided for by the legislation of the Russian Federation.

 

Each of the Parties acknowledges that it is an independent Operator with respect to Personal Data received from the transmitting Party, and each Party independently determines the purposes and procedures for transferring Personal Data to the other Party. The provision of Personal Data for processing within the Partner Program is not an order for the processing of Personal Data.

 

The Parties guarantee the confidentiality and security of any Personal Data transmitted to each other during their processing in accordance with the requirements of the legislation of the Russian Federation and the agreements between the Parties. The Parties undertake to take the necessary legal, organizational and technical measures, or ensure that they are taken, to protect Personal Data when they are transferred between the Parties through electronic or other channels.

 

The Parties undertake to provide access to Personal Data to their employees and officials solely in connection with the need for the receiving Party to fulfill the obligations provided for in this section of the Partner Program, provided that:

- the receiving Party is responsible for meeting the requirements for protecting the confidentiality of Personal Data by persons to whom this data is communicated in accordance with this paragraph;

- there are valid employment contracts and agreements on the non-disclosure of Personal Data between the receiving Party and its employees;

- the receiving Party is obliged to notify such persons in writing about the requirements for such information and about the prohibition on its disclosure to third parties.

The transmitting Party provides the receiving Party, within 5 (five) calendar days from the date of receipt of the relevant request from the receiving Party, confirmation of the existence of legal grounds for processing and transferring Personal Data of subjects and confirmation of the fact of proper notification of subjects about the transfer of their Personal Data.

The receiving Party undertakes to terminate or ensure the termination of the processing of Personal Data received from the transmitting Party, if there is no longer the need to achieve these goals, the request of the subject of Personal Data to terminate the processing, or if it is impossible to ensure the legality of the processing of Personal Data, unless otherwise provided by the legislation of the Russian Federation.

The receiving Party undertakes to stop processing within 5 (five) calendar days from the date of receipt of the notification from the transmitting Party about the request of the subject of Personal Data to stop processing, or if it is impossible to ensure the legality of processing Personal Data, unless otherwise provided by the legislation of the Russian Federation, to stop processing the Personal Data specified in the notification and provide the transmitting Party with confirmation of the termination of processing.

 

For the purposes provided above, the receiving Party has the right to involve third parties in the processing of Personal Data received from the transmitting Party by instructing those third parties to process the specified Personal Data and/or by transferring Personal Data to the third parties without entrusting the processing of Personal Data. The involvement of third parties in the processing of personal data can be carried out only if the receiving Party has the appropriate legal grounds provided for by the legislation of the Russian Federation on Personal Data, and provided that the third parties ensure the confidentiality and security of Personal Data during their processing. The receiving Party, within (5) five calendar days of receiving the relevant request from the transmitting Party, provides information about the third parties involved in the processing of Personal Data, the documents on the basis of which the parties cooperate, and information about which Personal Data, which subjects, and for what purposes the transfer to third parties occurred.

 

The Parties agree to cooperate in good faith and provide the necessary reasonable assistance to each other in the consideration and settlement of requests (complaints, demands, orders, claims, lawsuits) concerning Personal Data transferred between the Parties, received by either Party from subjects, representatives of subjects, authorized bodies or other persons. In particular, the Party that has received such a request is obliged to notify the other Party about it immediately, but no later than 3 (three) working days from the moment of the occurrence of the specified event.

 

If vulnerabilities are detected in the information system for processing Personal Data or a situation arises related to a violation of the security of Personal Data (unauthorized disclosure/leakage), the Party is obliged to notify the other Party about this immediately by sending a notification via electronic communication channels (electronic document management system, e-mail).

If the Partner violates the requirements of this section of the Partner Program, Yva.ai has the right to apply the consequences specified in section III of the Partner Program.

 

VI. Terms of use of the Yva trademark

 

In the course of its activities under the Partner Program, the Partner has the right to use the Yva brand name and trademark, including Yva.ai product information, in advertising materials created exclusively on its own behalf. Such use should not mislead advertising consumers regarding the rights granted to the Partner under the Partner Program.

The registered trademark and the name "Yva" may not be used in the domain names of the Partner’s website or in the addresses of pages or accounts in social networks.

The trademark "Yva" may not be used as a keyword in contextual advertising in any of its spellings or in any combinations in keywords.

In targeted advertising, the links www.yva.ai or www.yva.ai/ru may be used.

If the rules do not provide for a clear interpretation, then the use of registered trademarks is not allowed if this may mislead the consumer and mistakenly associate the page, domain, website, account, address or name with Yva itself.

The use of the “Yva" designation for other purposes, or the words and/or phrases formed on its basis, or the modification of the company's signs and logos is carried out exclusively with the written consent of Yva.

If the Partner has doubts whether their advertising complies with the rules outlined above, the Partner must coordinate with Yva in advance.


VII. Contact information

 

  1. On issues regarding joining the Partner Program, the registration of transactions, or notification of participation in competitive procedures email partner@yva.ai 
  2. To send claims related to the quality of the fulfillment of the terms of the Partner Program email anastasiia.galcheva@yva.ai